AMPLIFIED ANALYTICS

Amplified Analytics stands at the forefront of speech analytics, boasting unique proficiency in both CX/Analytics, collections and the BPO sector. Our expertise is enhanced by our strategic utilization of CallMiner, recognized as the premier analytics platform in the industry. This synergy enables us to offer top-tier fully and partially managed analytics solutions tailored to the contact center and BPO industry. Our clientele spans the spectrum, from modest contact centers with as few as 10 agents to expansive BPO organizations. Our BPO 2.0 model empowers BPOs to evolve, enabling them to compete effectively with even the largest and most sophisticated BPOs, all at a fraction of the cost. We streamline the process of entering the analytics realm, making it accessible, low-risk, and ensuring a guaranteed return on investment (ROI) while boosting revenue. If you encounter contract-related challenges, we optimize your performance, ensuring that contracts are fine-tuned to minimize penalties and maximize bonuses. Moreover, we go the extra mile by assisting you in presenting the solution to your customers and prospects, positioning it as your in-house analytics department or conducting test drives to highlight its value and differentiation. Our ultimate objective with the BPO is to guide you in its utilization, providing training when you're ready to assume control. This seamless transition minimizes delays in achieving ROI and ensures a smooth transformation. Our models have undergone a decade of rigorous testing and have proven their effectiveness. With over 2,000 agents currently benefiting from our solution, we've experienced exponential growth in recent years. Feel free to reach out for a demo, discussion, or a proof of concept! Read more...