Clootrack

Clootrack is an intelligent customer experience analytics platform for enterprises and high-stake decision-makers. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to help you understand why your customer experience drops. All in real-time. Clootrack obtains open-ended customer conversations from a wide range of data sources - both online and private enterprise data. Online data sources include eCommerce sites, forums, blogs, social media, etc. Private enterprise data can be any data source in the text including customer care tickets, open-ended NPS surveys, website/app feedback, chatbots etc. Clootrack insights are unbiased, require minimal configuration and support 55 languages. Time to go live is 7 days! Clootrack Analytics is used by 150+ large enterprises globally, including fortune 500 companies. Clootrack is also used by renowned Market research platforms to publish category studies. Find some samples here: http://bit.ly/30Tauaj Use cases of how Clootrack is used by enterprises 1) Unified View of Customer Experience Clootrack presents a single view of customer experience based on customer feedback from diverse channels both online and enterprise data. This helps as a single source of truth across departments which helps to align stakeholders and act on focus areas fast. 2) Unified View of Brand Health Clootrack platform acts as a real-time brand track, obtaining competitive intelligence on a regular basis for brands to see how their equity moves vis a vis competition. 3) eCommerce Category Benchmarking Continuously benchmark your brand's performance vis a vis competition across all major eCommerce platforms. Obtain a real-time view of factors that drive star ratings 4) Identify Whitespace Opportunities Clootrack helps you identify whitespace opportunities in your category and adjacencies close to real-time. The analysis is unbiased and based on millions of customer conversations online. Read more...