Answering Services Agencies

Answering Services agencies help businesses provide specialised expertise and solutions. As organisations seek specialised expertise in professional services, partnering with experienced agencies provides access to dedicated professionals, proven methodologies, and scalable solutions.

Answering Services agencies may support a wide range of objectives, including strategic planning, operational support, specialised projects, and ongoing partnerships. Agencies vary in their strategic depth, execution capabilities, team structures, and engagement models, making careful evaluation important when selecting a partner.

This page provides an overview of answering services agencies operating across different markets. It includes publicly available information and contextual insights to help businesses understand the answering services landscape and compare potential partners based on scope, expertise, and alignment with business goals.

About Answering Services Services

Answering Services agencies work with organisations at different stages of growth, including startups, mid-sized businesses, and large enterprises. Engagements may focus on specific projects or ongoing partnerships depending on business objectives, internal capabilities, and budget considerations.

When evaluating answering services agencies, businesses should consider relevant experience, clarity of scope, communication practices, reporting transparency, and alignment with growth expectations.

Invensis Inc - Agency Logo
Lewisville, Texas, USA

Invensis Inc

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Invensis is a leading business process outsourcing firm, providing an extensive range of services including IT, finance and accounting (F&A), revenue cycle management, transactional management, end to end e-commerce support, back office services, and more. Since 2000, Invensis has been catering to the diverse outsourcing needs of clients for multiple industries and constantly striving to add value to clients’ businesses.

Answering Services BPO Telemarketing Call Centers Accounting
Honest Answering - Agency Logo
Houston, Texas, USA

Honest Answering

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We try to do one thing and do it well. We have good people and we pay them well for our industry. We believe that happy operators make the best operators. If you’d like to know more about us read on. The owner and founder of Honest Answering LLC John Vaughn has over 25 years of experience in the specialty telephone answering service (TAS) industry. Honest Answering is the culmination of all this experience.

Answering Services
Telvista - Agency Logo
Farmers Branch, Texas, USA

Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals we deliver superior service that protects and promotes our clients' brands in the traditional channels and we are specialists in social media. Telvista provides creative high-quality business solutions to a wide range of companies – from the Fortune 1000 to fast-g... Read more

Telemarketing BPO Call Centers Answering Services
Westpark Communications - Agency Logo
Spring, Texas, USA

Westpark Communications

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Westpark Communications is the call center designed with your needs in mind. They'll help you grow your business enhance your image streamline communications and keep your customers satisfied. Westpark is people technology experience and expertise - all coming together to give you exceptional call center solutions client care and 24/7 answering services.

Call Centers Answering Services BPO Telemarketing
The Functionary - Agency Logo
Aubrey, Texas, USA

The Functionary

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Founded in 2017 in Texas The Functionary is a Nearshore Outsourcing provider of business process support services to consumers small businesses mid-market and enterprise customers. The Functionary partners with retailers OEMs and distributors to provide support solutions to customers needing help with customer support e-commerce operations setup connectivity Internet of Things (IoT) devices and Cloud services. The Functionary has handled over 5 ... Read more

Telemarketing BPO Answering Services
Quantum IT Group - Agency Logo
Frisco, Texas, USA

Quantum IT Group

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Blake York started Quantum with the sole purpose of providing world-class IT services to small and medium-sized businesses in the DFW metroplex. Blake envisioned a company that would provide both solutions and products to improve the way people do business. Quantum has a reputation and passion for solving problems the right way the first time to provide each customer with the best service in the metroplex.

Telemarketing Answering Services
OnTarget Partners - Agency Logo
Frisco, Texas, USA

OnTarget Partners

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OnTarget Partners' marketing sales and research solutions support B2B Executives and Marketers by offering “Intelligence for Business®” via specific lines of service delivered primarily on an outsourced basis. Employing only experienced and motivated US-based associates (all located in our corporate office in Frisco TX) with the ability to conduct research and marketing campaigns globally OnTarget solves real marketing problems for B2B companies.

Answering Services
TAS United - Agency Logo
San Antonio, Texas, USA

TAS United

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TAS United is a US-based multinational telecommunication company that delivers live and automated call processing solutions for our medical and business clients throughout the United States. Operating from a custom technology platform supported by trained bilingual agents TAS United operates a highly personalized secure call center for our clients 24/7/365. With offices throughout the country TAS United is uniquely positioned to manage call proc... Read more

Answering Services BPO Call Centers
Texas Call Center Solutions LLC - Agency Logo
Austin, Texas, USA

Texas Call Center Solutions LLC

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Texas Call Center Solutions LLC (TCCS) was established in 2004 and has grown to be a full service contact center based in Austin Texas primarily servicing the resort development timeshare travel club hotel and resort membership industries. Our services include inbound & outbound telemarketing & call center project management digital media campaigns email marketing compliance testing consulting for direct mail and resort development endeavors and ... Read more

Telemarketing Answering Services
Touchstone Communications - Agency Logo
Fort Worth, Texas, USA

Touchstone Communications

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Touchstone Communications was built in 2002 on the philosophy of hiring educated, motivated talent and then providing them with the best training and management to achieve our clients' goals. With headquarters in Fort Worth, Texas, Touchstone brings a wealth of proven U.S. management leadership to deliver quantifiable offshore results that are of the highest quality in the world. Touchstone provides, inbound lead generation, inbound support and c... Read more

Social Media Marketing Call Centers Telemarketing Transcription Answering Services
ContactWorks - Agency Logo
Austin, Texas, USA

ContactWorks

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ContactWorks provide services that support a variety of contact opportunities including field sales field-service support inbound and outbound telephone sales member services order entry billing claims processing and help desk / technical support. Their outsourcing solutions encompass the depth of talent and experience to create optimum efficiencies and a distinct competitive advantage.

Call Centers BPO Answering Services Telemarketing
SupportZebra - Agency Logo
Houston, Texas, USA

SupportZebra

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SupportZebra is trusted by fast-growing eComm and SaaS businesses that need to outsource their critical functions – Having a fully-rounded support team takes time effort and money. From customer service to sales to tech support we can work specifically for you without breaking the bank. SupportZebra does all that legwork so you can concentrate on running your business. eComm functions we cover include: Cart Abandonment Failed Payment Recovery Co... Read more

Answering Services BPO Call Centers
Exela (formerly SourceHOV) - Agency Logo
Irving, Texas, USA

Exela (formerly SourceHOV)

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SourceHOV is a global Transaction Processing Services and Enterprise Information Management leader. We provide services and solutions for high-volume mission-critical organizations seeking to drive efficiency with their business processes. By leveraging specialized knowledge platforms that are powered by decades of expertise and customer-specific experience we deliver innovative end-to-end solutions incorporating data aggregation workflow analyti... Read more

Answering Services Telemarketing
Eminence RCM - Agency Logo
McKinney, Texas, USA

Eminence RCM

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Eminence RCM aids healthcare providers in accelerating their operations. Our services ensure a 40% reduction in denials and an impressive 99% clean claim rate leading to faster payments. With rigorous HIPAA compliance and advanced security protocols we prioritize patient data protection. We specialize in minimizing A/R by 40% improving your cash flow. Our efficient transition process ensures minimal downtime of 5-6 days. Our experienced team serv... Read more

Telemarketing Answering Services BPO
Tucker Albin & Associates - Agency Logo
Richardson, Texas, USA

Tucker Albin & Associates

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Commercial collection agency specializing in contingency-based commercial debt recovery commercial asset recovery and commercial debt collection services for business owners. Our commercial debt collection specialists have between 15 years and 35 years of experience. Collect debt owed to your company faster and more effectively than you ever thought possible by leveraging our team of professional debt collection agents and our vast network of at... Read more

Answering Services BPO
Behemyth - Agency Logo
Dallas, Texas, USA

Customizeable Done-for-you sales built in Texas. Seamless Sales Pipeline Enablement through Marketing driven tactics. At Behemyth we believe in helping great people dominate their Sales goals through proven lead generation methods. We help people who are trying to shape economies by ultimately helping others. Enter Behemyth. Two outlooks on life. We all have two paths of choices every day. Wake up or go back to bed. Be positive or be negative... Read more

Answering Services Advertising Content Marketing
Datamark - Agency Logo
El Paso, Texas, USA

DATAMARK Inc. is a leading BPO company headquartered in El Paso Texas. They serve Fortune 500 companies government agencies and other large enterprises at their delivery centers worldwide including the U.S. Mexico and India. DATAMARK provides a wide range of outsourced back-office services including bilingual (English/Spanish) customer contact centers; high-volume digital mailroom management; document processing and document management; and proce... Read more

BPO Telemarketing Answering Services
Slingshot by WorkWave - Agency Logo
Fort Worth, Texas, USA

Slingshot by WorkWave

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Since 2014 Slingshot has helped home services providers adapt to the on-demand economy through virtual around-the-clock sales and customer support. We offer a multi-channel support platform across text voice email chat and web lead response with the ability to dynamically assign to the Slingshot team to respond. Your modern 24/7 sales and customer contact center solution Instant response with expert advice around the clock; it’s what customers ... Read more

Answering Services
TelemedRN - Agency Logo
Houston, Texas, USA

TelemedRN

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Affordable Nurse-first Hospice & Home Care 24-Hour Medical Answering Service After-hours and on-call clinical nurse services are vital to hospice and home care – but difficult to manage and costly to outsource. Our vision is simple: improve the lives of hospice patients nurses and administrators with the most affordable and dependable telephone triage service possible.

BPO Answering Services
Hastings Humans - Agency Logo
Austin, Texas, USA

Hastings Humans

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A business’s phone line can be a lifeline. Hastings Humans have remained true to one core value: customer service will always rely on people talking to people. All of our customer service agents operate out of our Austin TX office so your company is always represented by a highly trained high-touch Hastings Human. Make the right call and take advantage of the nationwide business answering facilities monitoring remote receptionist and overflow cal... Read more

Answering Services Call Centers
mindStart Solutions - Agency Logo
Austin, Texas, USA

mindStart Solutions

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MindStart offers a unique approach to customer support for leading companies. Based in Austin, Texas, we provide super friendly and highly informed support to the world's leading companies. We are big enough to have the experience and knowledge to support your clients, but small enough to provide the necessary individual solutions. And, we're always looking for ways to interact with your customers the way they prefer, which is often done through ... Read more

Answering Services Social Media Marketing Call Centers
Apollo Answering Service LLC - Agency Logo
Houston, Texas, USA

Apollo Answering Service LLC

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Every virtual receptionists on the Apollo Answering Service team is carefully selected professionally trained continually monitored and coached to represent your small business and dazzle your customers. We can seamlessly connect anyone who calls directly to you when appropriate no matter where you happen to be provide or request information based on your personal instructions and even assist clients and employees during emergency situations.

Answering Services Call Centers
High Standards Technology Inc. - Agency Logo
Houston, Texas, USA

High Standards Technology Inc.

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Our mission is simple: "Be the Best of the Best" . High Standards Technology Inc. was established from a desire to "Be the Best of the Best" Information Technology (IT) consulting firm available to serve Houston Texas and the surrounding areas.

Answering Services Call Centers
Stenocall - Agency Logo
Lubbock, Texas, USA

Stenocall

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Stenocall's humble beginning in 1954 consisted of a bookkeeping-mimeograph service and a telephone message service. Today STENOCALL has grown to include a 24-hour bilingual telephone answering service (TAS) bilingual inbound telemarketing pagers cellular phones two-way radios and a voice mail system. Our professional staff and expanded services have established STENOCALL as an industry leader.

Answering Services

FAQs about Answering Services Agencies

What do answering services agencies do?

Answering Services agencies provide specialised expertise and services to help businesses achieve their objectives in this domain. Their work typically includes strategy development, project execution, ongoing management, and performance optimisation.

What services are commonly offered by answering services agencies?

Services vary by agency but typically include strategic consulting, project-based work, managed services, and training. The exact mix depends on the agency's focus, expertise, and client needs.

How can businesses evaluate answering services agencies?

Businesses often evaluate agencies based on experience with similar industries or business models, case studies and references, clarity of deliverables, communication practices, and alignment with project objectives and budgets.

What pricing models do answering services agencies typically use?

Common pricing models include monthly retainers, project-based fees, hourly rates, or hybrid structures. Pricing varies based on scope, duration, complexity of the engagement, and the agency's expertise level.

Do answering services agencies work with startups and small businesses?

Some agencies focus on startups and small businesses, while others primarily serve mid-market or enterprise clients. Suitability depends on the business's growth stage, budget, and required level of support.

How long does it take to see results from answering services services?

Timelines depend on the nature of the engagement. Some projects may deliver quick wins within weeks, while strategic initiatives may require several months to show measurable impact.

What should businesses consider when selecting a answering services agency?

Key considerations include relevant industry experience, team expertise, communication style, project management approach, pricing structure, and cultural fit. Requesting case studies and references can help validate agency capabilities.